INFORMATION ABOUT OUR USE OF COOKIES

  1. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse our website, you are agreeing to our use of cookies.
  2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device’s hard drive.
  3. We use the following cookies:
    1. 3.1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
    2. 3.2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    3. 3.3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    4. 3.4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests. We may also share this information with third parties for this purpose.
  4. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Name Purpose More information
Preference Cookies PREF Used to store user preferences, like preferred language or any type of customisation
Security Cookies SID, HSID Used to protect users & data from unauthorised access
Analytics Cookies _utma Used to distinguish users and sessions. The cookie is created when the Javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#gajs
_utmb Used to determine new web sessions/visits and store the information about the session. The cookie is created when the Javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#gajs
_utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the Javascript library executes and is updated every time data is sent to Google Analytics. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#gajs
Essential/ Necessary Cookies __hs_opt_out This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.

(Expires: 2 years)

__hs_do_not_track This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.

(Expires: 2 years)

__hs_testcookie This cookie is used to test whether the visitor has support for cookies enabled.

(Expires: Session cookie)

hs_ab_test This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.

(Expires: Session cookie)

 

hs_lang_switcher_choice

This cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).
<id>_key When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.
hs-messages-is-open (TTL 30 minutes) This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity
hs-messages-hide-welcome-message (TTL 1 day) When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.
Consent banner cookies __hstc The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

(Expires: 2 years)

 

hubspotutk This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

(Expires: 10 years)

__hssc This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

(Expires: 30 min)

__hssrc Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

(Expires: None. Session cookie)

messagesUtk This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.

Ads tracking

If you have the Facebook pixel code installed on your website, Facebook may place a cookie on your site visitors.

If you use the HubSpot ads tool to select and install your Facebook pixel on pages with the HubSpot tracking code, HubSpot will link the placing of that pixel code to the cookie notification banner. If you require opt-in consent via this banner, the Facebook pixel will not be able to set any cookies on a visitor until they have opted in.

If you have manually placed the pixel code on pages (for example, by editing your site header code), HubSpot will not be able to control which visitors Facebook is able to set cookies on.

For additional information, check out Facebook’s business tools terms and Facebook’s cookie consent guide.

  1. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
  2. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
  3. Except for essential cookies, all cookies will expire after 24 months.

United Kingdom

contact@cynation.com

+44 020 3190 5000

The Rain Cloud Victoria
76 Vincent Square
London, SW1P 2PD

Netherlands

contact@cynation.com

+31 20 894 3404

The Hague Security Delta
Wilhelmina van Pruisenweg 104
2595 AN Den Haag

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